GENERAL RULES

Life Kimya Sanayi ve Ticaret A.Ş (hereinafter referred to as the "HOTEL") and those who purchase accommodation services via the website or call center (hereinafter referred to as the "CUSTOMER") agree to comply with the following rules.

1. The service purchased by the CUSTOMER and its scope are specified on our website.
2. The CUSTOMER acknowledges that they have read and are informed about the content of the accommodation service described on our web pages or in our brochures, which includes the specifications of the purchased service.
3. The CUSTOMER agrees that they accept these accommodation sales rules on behalf of themselves and other persons who will participate in the travel with them, and that they are responsible for providing accurate information such as the names and identification numbers of those participants. The CUSTOMER is also responsible for informing other participants about the pre-notification and the scope of the accommodation service, and it is acknowledged that the voucher given to the CUSTOMER is considered to have been given to the participants as well. Since all notifications regarding the purchased service will be provided through the contact details shared at the time of purchase, the CUSTOMER acknowledges that the HOTEL has no responsibility in case of incorrect, incomplete, or no communication information provided by the CUSTOMER.
4. The CUSTOMER acknowledges that they are fully responsible for their luggage and its contents and that they are responsible for monitoring and controlling the belongings they carry with them. The CUSTOMER also agrees that the HOTEL and its employees have no legal and/or criminal responsibility for lost, stolen, or damaged belongings and that they will not make any claims against the HOTEL and/or HOTEL employees for these reasons.
5. The CUSTOMER agrees that they are obliged to comply with the laws and customs applicable to the facility where they will stay and that they will comply with the rules regarding the purchased service as notified by the facility and agency officials. The CUSTOMER acknowledges that they will be personally and primarily responsible for any material or moral damages that may arise if they endanger the life and property security/integrity of third parties and that the HOTEL will not be obliged to perform the service in such cases, and therefore the CUSTOMER will not have the right to a refund.
6. The CUSTOMER agrees that they are responsible for paying for all extra food and drinks, personal expenses, and all goods and services not included in the purchased accommodation service.
7. If the CUSTOMER terminates the service due to the service being defective, they agree to notify the HOTEL representative and the hotel where they are staying in writing of the reasons for the termination as required by the duty to cooperate and act diligently; otherwise, it will be deemed that they have received and used the service.
8. The CUSTOMER will not have the right to compensation if the fault lies with the CUSTOMER, an unforeseen and unavoidable act by a third party, force majeure (adverse weather conditions, road obstruction, strike, terrorism, fog, possibility of war, unforeseeable technical issues, etc.), or an unforeseen and unavoidable event occurs despite the HOTEL and/or independent service provider taking all due care.
9. If the HOTEL unjustly cancels the service, the HOTEL will refund all payments made by the CUSTOMER within 14 days.
10. The CUSTOMER may transfer the service to a third party who meets the conditions by notifying the HOTEL in writing or via a permanent data storage device up to 2 days before the start of the service. The transferee and the transferor are jointly responsible for any balance and all expenses arising from the transfer.
11. If the CUSTOMER does not notify in writing that they will participate in the service they missed the start of, the HOTEL reserves the right to cancel all reservations and services made on behalf of the CUSTOMER after 24 hours. In such cases, no refund will be made to the CUSTOMER. If the CUSTOMER notifies in writing within 24 hours from the start of the service that they will participate again, they may only benefit from the remaining days of the service, provided that the payment has been made.
12. Since the contact information shared by the CUSTOMER at the time of purchase, such as address, phone, and email, will be used for notifications, the CUSTOMER is responsible for notifying any changes to this contact information.
13. If the CUSTOMER is not of legal age, depending on the rules of the accommodation facility, they may not be able to benefit from the service without a parent or legal guardian accompanying them. In such cases, the cancellation conditions specified in this document will apply.
14. If the CUSTOMER notifies the HOTEL in writing or via a permanent data storage device up to 2 days before the start of the service that they have decided not to use the purchased accommodation service, the full amount paid, except for mandatory taxes, fees, and similar legal obligations, will be refunded. If the CUSTOMER notifies the HOTEL in writing or via a permanent data storage device within less than 2 days before the start of the service that they have decided not to use the purchased accommodation service, they agree to pay the HOTEL the cost of the first night's stay. Any request for a change of dates by the CUSTOMER will be considered as a withdrawal, and the CUSTOMER will notify the HOTEL in writing, taking into account the above-mentioned time periods. The exception to this clause is if the CUSTOMER or their first-degree relatives experience a health condition/death that prevents them from participating in the trip, which was not present at the time of booking. If such a situation occurs, the CUSTOMER must provide documentation proving the event before the start of the service. In this case, the full amount paid by the CUSTOMER will be refunded within 14 days, excluding mandatory taxes, fees, and similar legal obligations, as well as non-refundable amounts paid to third parties, provided that the CUSTOMER has shown all due care.
15. In case of disputes arising from this contract, the courts and enforcement offices of Istanbul shall have jurisdiction.

DATA CONTROLLER AND DATA PROCESSOR

The Data Controller is the HOTEL (LIFE KİMYA SANAYİ VE TİCARET A.Ş.), and the Data Processor is HotelRunner. www.hotelrunner.com

1. The HOTEL acknowledges, declares, and undertakes that it has obtained the necessary permissions from the data owners in accordance with Law No. 6698 for the transfer and processing of the personal data it has obtained and will share within the scope of the Contract, as well as the personal data to be obtained by HOTELRUNNER on its behalf. The HOTEL, in its capacity as the Data Controller, acknowledges, declares, and undertakes that it will fully comply with all obligations stipulated under Law No. 6698.

2. Provided that HOTELRUNNER acts as the “Data Processor” during the performance of the services specified in the Contract, HOTELRUNNER agrees to fulfill all responsibilities and obligations assigned to it under the definition of Data Processor in Law No. 6698. HOTELRUNNER cannot be held liable under any circumstances for transactions or damages that fall under the responsibility of the Data Controller as defined in Law No. 6698, and it does not hold the status of Data Controller in relation to the personal data transferred to it by the HOTEL or personal data obtained by HOTELRUNNER on its behalf.

3. HOTELRUNNER shall not be liable for any direct or indirect damages, except in cases where personal data is used for purposes other than intended or unlawfully disclosed to third parties due to its own fault, as defined in Law No. 6698.

4. HOTELRUNNER is obliged to take all necessary technical and security measures to ensure an appropriate level of security to prevent the unlawful processing of personal data, unauthorized access to personal data, and ensure the safekeeping of personal data.

5. The parties are authorized to immediately terminate the Contract upon receiving notification from any official institution, reserving all rights to claim compensation within the scope of this Contract.

USAGE AREAS OF YOUR PERSONAL DATA

The personal data collected and processed within the scope of the service you have purchased will be transferred as necessary, solely for the purpose of performing the work and under confidentiality agreements, to:

• Facilitate your hotel reservations,
• Provide your transportation, if any,
• Prepare your hotel check-in procedures,
• Maintain hotel service standards,
• Ensure corporate and administrative management,
• The HOTEL's solution partners, assisting companies, or other affiliates of the HOTEL.